Return policy: Shoretex Fabric Inc. is dedicated providing its customers the best possible products and services available. If you are not satisfied with your boat cover or accessory purchase, you may return it for an exchange or refund within 30 days of your purchase minus a 20% restocking fee.
All returns must be made within 30 days of purchase be accompanied by a (RA#) Return Authorization number assigned by Shoretex Fabric Products to receive credit.
Call 800-203-0563 M-F , 8 am –5 pm central time for further instructions. Returned items must be in brand new, completely unused condition and contain original packing slip. Do not return product as C.O.D. We will not accept any packages freight collect or C.O.D. All packages must be shipped prepaid. Returns will be inspected before final decisions are made on credits. Shipping costs for items under warranty will be refunded.
All custom boat covers, semi-custom Sunburst boat covers and semi-custom MasterDuck covers with modifications other than motor cover hoods, and boat lift canopy covers are made-to-order and are non-refundable. We want you to be happy with your Shoretex Fabric Inc. experience. In the event that there is a problem with your product, we will make every effort to modify your product to suit your needs. Modifications to the product requested by the customer will be performed to the best of our ability and are non-refundable.
All credit card purchases that qualify for a refund will be credited to the same credit card account that was charged in the original purchase. Please allow 2-3 weeks for processing.